Learning & Development

LEAD Academy

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For more information about LEAD Academy contact IRI Consultants:
info@iriconsultants.com
(313) 965-0350

IRI’s LEAD Academy is an intensive 12-session training curriculum that uses innovative tools and experiential learning. It is designed for recently hired, newly appointed or previously untrained healthcare supervisors and managers. LEAD is built on the underlying principle that effective leadership requires productive relationships to support excellence in patient care and the achievement of business objectives.

LEAD Academy sessions are interactive four-hour learning courses that provide a safe environment to practice newly learned skills and to align work goals and actions to support the organization’s broader vision. Engaging activities guide participants through the process of understanding different leadership styles and overcoming the distinct challenges of being a leader.

Specific program focus areas include:

  • Self-development
  • Supporting the development of others
  • Managing and developing a successful organization

The following lists the LEAD Academy’s 12 modules and the learning objectives for each:

1. From Peer, to Manager, to Leader

At the conclusion of this module, participants will be able to:

  • Differentiate between leadership and management/supervision, and use the approach best suited to the situation
  • Identify the elements of successful leadership, management and supervision
  • Apply four key leadership principles and practices
  • Describe how responsibilities at each level align to help the organization achieve its goals and objectives

2. Leading People Differently

At the conclusion of this module, participants will be able to:

  • Approach tasks and relationships differently with different people, in part by using the DISC tool
  • Recognize how their behavior is influenced by preferences
  • Adapt their workplace style to improve their relationships with employees who have a different style
  • Influence people who have posed challenges in the past

3. Leadership Communication Best Practices

At the conclusion of this module, participants will be able to:

  • Use three common communication cues that have the most impact in gaining shared meaning between people
  • Use interpretive listening to engage employees and colleagues
  • Deliver messages successfully
  • Apply the most effective communication tools based on the audience and situation

4. Coaching Employees to Higher Performance

At the conclusion of this module, participants will be able to:

  • Identify coaching goals based on the needs of the employee and the organization
  • Adapt their coaching approach based on the situation and the desired outcome
  • Plan and deliver successful coaching meetings
  • Improve employee performance through focused feedback

5. Leading Others Through Change

At the conclusion of this module, participants will be able to:

  • Predict their responses to change
  • Assess how their employees will respond to change
  • Help employees and others work through issues
  • Promote successful change

6. Managing Performance

At the conclusion of this module, participants will be able to:

  • Create measurable performance goals for each employee to reinforce the organization’s goals
  • Objectively observe employee performance
  • Reduce bias in evaluating performance and providing feedback
  • Deliver effective performance feedback

7. Planning and Running Effective Team Meetings

At the conclusion of this module, participants will be able to:

  • Plan and lead outcome-oriented meetings
  • Manage meeting processes and behaviors
  • Use different tools for different meetings
  • Close meetings to enhance understanding, agreement and action
  • Follow up to provide maximum benefit

8. Building and Leading Effective Teams

At the conclusion of this module, participants will be able to:

  • Clarify the team’s purpose and engage each member by helping them understand “what’s in it for me”
  • Define the roles and responsibilities for team members
  • Identify and build on each team member’s knowledge, skill, experience and interpersonal style
  • Apply process tools and techniques to guide team engagement
  • Measure, track and report team performance for continuous development

9. Resolving Interpersonal Conflict

At the conclusion of this module, participants will be able to:

  • Identify common sources of conflict
  • Choose between five options for responding to conflict by identifying the risks and benefits of each
  • Adjust their style for responding to conflict to achieve a productive outcome
  • Facilitate and engage in a conversation focused on successfully resolving conflict

10. Organizing your Time, Work And Priorities

At the conclusion of this module, participants will be able to:

  • Identify and overcome habits that waste time or lead to procrastination or indecision
  • Develop a productivity strategy based on their strengths and limitations
  • Prioritize requests, requirements and deadlines
  • Organize and manage their workspace, tasks and communications

11. Why and How of Organizational Policies

At the conclusion of this module, participants will be able to:

  • Explain the impact of the dynamics that drive organizational behavior in healthcare
  • Create policies that establish or reinforce the desired organizational culture
  • Interpret and communicate organizational policies and ensure understanding and buy-in to increase compliance
  • Administer and reinforce organizational policies

12. Business and Finance for Today’s Health Care Leader

At the conclusion of this module, participants will be able to:

  • Read and understand a financial report
  • Explain healthcare economics
  • Describe the relationship between a department’s budget and the hospital’s finances
  • Explain organizational performance measures and how to use them

Although these 12 modules are ready to deliver as-is, any content, including case studies and role-play scenarios, can be customized to reflect cultural preferences or other unique requirements.

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