Leader as Coach Training
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Coaching provides direction, guidance, advice and support to help individuals achieve a variety of key objectives. In organizations, performance coaching is commonly used “on the spot” to provide corrective feedback or to reinforce strong work and effort. Coaching also helps employees develop professionally, enhance their work skills and contribute to the overall goals and success of the organization.
IRI’s Leader as Coach training courses provide organizations an increased ability to invest in their people by training leaders to act as coaches. Training internal leaders provides organizations with a powerful means to improve overall business performance.
IRI’s Leader as Coach training courses focus on three core competencies:
- Validating that the expectations and standards associated with a job or role have been clearly described and understood
- Observing and assessing employee behavior and potential motivators
- Providing effective feedback through continuous coaching
Competency 1: Validating Expectations and Standards
Performance coaching is much more then telling employees what they should do, or asking them what they think or feel about something. Effective coaching begins when employees and their managers have a shared vision about what the employee is expected to achieve and the behaviors required to achieve it. By focusing on results, coaching conversations help distinguish between genuine performance requirements and behavior style differences.
An effective coach helps an employee move from average to excellent through spot coaching and scheduled meetings to help clarify goals and recognize success.
Competency 2: Assessment and Observation
The IRI Coaching Continuum is a decision tool that helps the coach and employee determine baseline knowledge, skills and ability as they relates to specific tasks and goals. This baseline position can vary from “Novice” to “Master,” with coaching plans developed to recognize an employee’s developmental or performance position as well as communication and learning preferences. Once a baseline is established, leaders can effectively observe the employee’s performance and gauge results.
Competency 3: Using Exemplary Communication Skills
Leader as Coach Training teaches managers how to move employees to the next level of proficiency until they achieve the goal of the coaching relationship. Through examples and practice, leaders in the training develop the necessary skills to convey meaningful information, ask productive questions and use interpretive listening skills.
The IRI Leader as Coach training is available as half-day or full-day instructor-led sessions that include a workbook, online assessment and training tools.